Bell Blues: One year later, please stay on the line

Posted by on March 31st, 2008 at 11:08pm

As Far As We Know wrote an interesting post today on
Here’s a quick excerpt
I’m still hearing from people who moan, groan and jawbone about customer service at Bell Canada. But I think the flood is receding — at least a little. Bell’s senior management knows it has to improve customer service. This is a corporate priority that will go ahead, no matter what happens with the new ownership. The progress may be imperceptible, but it’s there. Kevin Crull, president of residential services at Bell, assumed the job of placating me and my readers. He made himself accessible

Read the rest of this great post here

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