RESPONSIBILITY TOWARDS CUSTOMERS

Posted by on November 20th, 2008 at 03:39am

Low Interest Rate Loans wrote an interesting post today on
Here’s a quick excerpt
The manager must always remember that the customer comes first. The starting point for the business firm is an understanding of needs of the customer, and the firm’s foremost responsibility is towards the customer.

A firm’s responsibility towards its customer is in terms of ensuring that the desired quality of product at a reasonable price is made easily available to the customers. Product quality is of the utmost concern and covers dimensions of product design, materials used in production, safety, purity, hygiene and aesthetic appeal. The quality of spices is measured in terms of its purity, fragrance, freshness, cleanliness and color. In case of a car the quality refers to its fuel-efficiency, maximum speed at which it can run, reliability and trouble-free working of the engine, efficiency of its brakes, sturdiness of the body, comfortable sitting space, commodious boot for keeping luggage, fitted-in air conditioner, stereo system, foam seat covers, etc. […]

Read the rest of this great post here

Under Uncategorized