5 Steps to Handling a Rude Customer

Posted by on December 1st, 2008 at 03:16pm

1st Real Estate Search - Finding the Best Real Estate wrote an interesting post today on
Here’s a quick excerpt
Regardless of the type of business you own, brick and mortar, internet based or a combination of the two there is one thing for certain – you’ll eventually have the pleasure of dealing with a rude customer. It’s a fact of life.  We all have bad days and occasionally people forget and take it out on the wrong people – you. So what do you do?  How do you handle the rude customer? Step #1  Understand where their anger is coming from.  Quite often, it’s not about you.  There’s something else goi

Read the rest of this great post here

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